Privacy Policy

At KoalaTech Solutions, protecting your personal data and privacy is a top priority. This privacy policy explains how we collect, use, and safeguard your information when you use our online platform and services.

Information We Collect

We collect various types of information to provide and improve our services effectively, including:

• Personal data such as your name, contact details, and company information when you engage with us or register on our platform.
• Technical information including IP address, browser type, operating system, and usage data collected automatically through cookies and similar technologies.
• Communications data when you contact us for support, inquiries, or consulting services.

How We Use Your Information

Your data is used solely for legitimate business purposes aligned with delivering high-quality software development and IT services. This includes:

• Providing, maintaining, and improving our custom software, mobile applications, cloud computing, IT consulting, and cybersecurity solutions.
• Communicating with you about our services, updates, and support-related matters.
• Ensuring security, fraud prevention, and compliance with legal obligations.
• Personalizing your experience on our platform.

Legal Basis for Processing

Under applicable data protection laws, including the GDPR, we process your personal data based on:

• Your consent, where requested and provided.
• Performance of a contract with you or to take steps before entering into a contract.
• Compliance with legal obligations.
• Our legitimate interests in delivering secure, effective IT services and improving customer experience.

Data Sharing and Disclosure

We do not sell your personal data. Personal information may be shared with trusted third-party service providers who support our business operations, including:

• Cloud service providers and platform hosts to operate our applications.
• IT security firms to maintain and enhance cybersecurity.
• Professional advisors where required by law or for legitimate business needs.

All third parties are bound by confidentiality and data protection obligations consistent with this privacy commitment.

Data Retention

We keep your personal data only as long as necessary to fulfill the purposes set out in this policy, including compliance with legal, accounting, or reporting requirements.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Depending on your location, you may also have rights to data portability, restriction of processing, and to object to processing. To exercise these rights, contact us using the details provided below.

Security Measures

KoalaTech Solutions implements appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction in line with industry standards and legal requirements.

International Data Transfers

Where personal data is transferred outside Australia, we ensure that adequate safeguards are in place to protect your information as required by applicable laws.

Cookies and Tracking

Our online platform uses cookies and similar technologies to enhance functionality and user experience. You can manage your cookie preferences through your browser settings.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates.